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L&D strategy

Expert Generated Content: The First Twelve Weeks When Business Units Build Their Own Training

Business units create training themselves, L&D assures quality. How an expert-generated-content programme actually unfolds in its first weeks, including the sticky parts.

Sebastian Walker, CEO, Omnora · 4 min read
Illustration: a twelve-week timeline above which the number of trainings created grows
Contents
  1. Week one: enthusiasm and a tool
  2. Week two: the first sign-off
  3. Week four: the sticky phase
  4. Week eight: the first followers
  5. Week twelve: the question of scale
  6. Frequently asked questions

What is expert generated content and how do you introduce it?

Expert generated content means subject-matter experts create training on their topic themselves instead of L&D producing every module. L&D shifts from production to quality assurance: templates, sign-off, instructional design. The first weeks decide whether the model holds. What matters is a small start with a few business units, a tool that needs no training to use, and a clear approval rule.

Key takeaways

  1. Start small. Two or three business units with urgent needs, not the whole organisation.
  2. L&D becomes quality assurance. Templates and sign-offs replace producing every module in-house.
  3. The sticky phase comes in week four. Initial momentum fades before the benefit shows.

Expert generated content sounds simple in theory: the experts know what needs teaching, so they create the training themselves. In practice an introduction runs in phases, and the hardest one does not come at the start.

Week one: enthusiasm and a tool

Two or three business units with urgent needs go first. Typically these are teams that have waited months for a training because L&D is at capacity. Traditionally one learning hour costs 100 to 200 hours of development work (iSpring/Chapman); the queue is long accordingly.

In the first week what matters most is a tool that can be used without training. Anyone who first has to attend a course on the authoring tool loses the experts before they have built their first module. With Omnora a first training is built from existing documents or a short interview; compared with traditional production that typically takes up to 80 percent less time per training hour. How this works in detail is described in the article on learning videos with AI.

Week two: the first sign-off

Now it shows whether the rules are clear. Who approves? How long may a module be? May a business unit publish a training directly?

A simple rule has proven itself: one subject review and one instructional review, both within a few days. L&D supplies templates that set length and structure. With that, L&D’s role shifts noticeably, from the workbench to quality assurance.

Week four: the sticky phase

This is where most programmes stall. The initial momentum is spent, day-to-day work catches up with the experts, and the benefit is not yet visible because the first trainings have only just gone live.

Honestly, there is no trick for this. What helps is visibility: show business units who used their training and which questions no longer come up. And reduce the effort further. Experts who only need to explain things in a half-hour conversation, rather than build modules themselves, are more likely to stay involved; how such conversations run is covered in the article on AI expert interviews.

Week eight: the first followers

Once the pioneers show results, the next business units come forward on their own. This is the moment to open the programme, but in a controlled way: with the same templates and the same sign-off. Loosen the rules now to grow faster and you end up with a library nobody trusts.

Week twelve: the question of scale

After about three months it can be judged whether the model holds. That is an experience value, not a promise. How many trainings were created, how many were used, how much time has L&D gained for steering instead of production? How to extend the approach without extra headcount is shown in the article on scaling training production.

Not every business unit will stay.

That is selection, not failure: the units that stay are the ones whose knowledge is needed most urgently.

Business units create their own training while L&D keeps quality in hand: built from existing knowledge, in hours rather than weeks.More on expert generated content

Frequently asked questions

How does expert generated content differ from user generated content?

Both mean content not produced by L&D. Expert generated content stresses that specialists contribute their expertise while L&D assures quality. User generated content is broader and includes contributions from any employee without an approval process.

Does L&D lose importance with expert generated content?

Its role shifts. Instead of building every module, L&D sets standards, approves and advises business units on instructional design. Less production work, more steering.

How is quality assured when business units produce content?

Through templates that set structure and length, and a binding sign-off before publication. One subject review and one instructional review are usually enough.

How long until a programme proves itself?

In our experience it becomes clear after about three months whether the business units stay involved. That is an experience value, not a promise.

Sources

  1. iSpring / Chapman: 100 to 200 hours of development work per hour of e-learning [Study]
  2. Omnora: typically up to 80 percent less production time per training hour [Omnora experience value]
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